This document establishes the general terms and conditions of use and online sale of the My Dara International website. Browsing the website and/or purchasing any product through it implies acceptance of these terms and conditions. If you do not agree with any of the terms and conditions presented, we ask that you do not use our website. The materials contained on this site are protected by applicable copyright and trademark laws.
Ownership of the Online Store
The domain and online store available at www.dara.pt (hereinafter referred to as “online store” or “website”) is the property of the company My Dara International, Ltd. with NIF 503774120, headquartered in the Industrial Zone of Alto do Padrão, 3200-133 Lousã.
The user undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the page for activities contrary to the law, morals and good customs, the rights and interests of third parties.
All trademarks, distinctive signs, images, texts, photographs and any other works/works reproduced or represented in the online store are considered intellectual property of the My Dara brand and as such are protected by the rules of Industrial Property Law. Any reproduction or total or partial representation of the same website or any elements present therein is prohibited.
Changes to these Conditions
The My Dara brand reserves the right to modify freely and at any time the general conditions, in order to adapt them to the applicable legislation, without the need for any prior notice.
It also reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website regarding products, prices, promotions, commercial conditions and services. These modifications will serve to improve the website, while improving the services offered to the User.
Despite all the care given when preparing the contents of the website, the information, texts, graphic documents and/or other services may contain errors or be incomplete.
In these situations, the My Dara brand cannot be held responsible for any damage resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of the information.
License Use
Permission is granted to temporarily download one copy of the materials (information or software) on My Dara’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Disclaimer
The materials on the My Dara website are provided as is. My Dara makes no warranties, express or implied, and hereby disclaims and disclaims all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other infringement. of rights.
Furthermore, Kamasutra does not warrant or make any representations regarding the accuracy, likely results or reliability of the use of materials on its website or otherwise related to these materials or at websites linked to this website.
Accuracy of materials
The materials appearing on My Dara’s website could include technical, typographical, or photographic errors. My Dara does not warrant that any of the materials on its website are accurate, complete or current. My Dara may make changes to the materials contained on its website at any time without notice. However, Kamasutra makes no commitment to update the materials.
Links
My Dara has not reviewed all of the sites linked to its website and is not responsible for the content of any such linked site.
Modifications
My Dara may revise these terms of service for its website at any time without notice. By using this site, you agree to be bound by the current version of these terms of service.
Commercial Policy
The sale underlying each order placed by the customer is made under reservation of ownership, whereby the products remain the property of the My Dara brand until effective and full payment of the amount due.
Product information
My Dara takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers and photographs that illustrate the products sold.
The images and photographs of the products, despite trying to be as reliable as possible, are illustrative, so the customer should consider the possibility of differences in color, shape/shape appearances, which could also be due to the monitor and web browser used. for that one. Therefore, we recommend the Customer to consult the product and its characteristics carefully and in detail, in order to be sure of them at the time of purchase.
Information
My Dara reserves the right, at its own discretion, to correct any error or omission in any part of the website without prior notice. My Dara may make any other changes to the site, materials and products or services described on the My Dara website at any time without notice. The price of My Dara products will always be stipulated on our website, except for a typographical error.
In case of an error in the price of any product, we will contact the customer, presenting him with the option of confirming the order with the correct price or canceling it with the due refund. If the customer wishes to refund his order, this will be done using the same payment method as the order.
CONTACTS
For any question, please contact us via email newsletter@dara.pt.
COMPANY INFORMATION
My Dara International Ltd.
Alto do Padrão Industrial Zone
3200-133 Lousã
Telephone: (+351) 239 995 100
Email: newsletter@dara.pt
Payment Methods
In the online store, the payment methods are:
Reference Multibanco, Mbway and Paypal.
As indicated in the payment menu at the end of the purchase, no other means of payment is accepted.
The customer must pay only the exact amount specified in the confirmation of each order, and must do so using only the payment methods described above. Otherwise, if the Customer tries to use another method of payment not foreseen, My Dara cannot be held responsible for the loss of payment or for any other damages that may result therefrom.
Confirmation or Cancellation
After making his purchase, the Customer will receive an automatic email confirming the transaction that must be printed or saved for future reference.
Your order will only be processed after confirmation of the respective payment. In the event of non-payment or non-compliance or non-confirmation of these General Conditions, My Dara reserves the right not to accept the customer’s order, or to cancel it, even after its automatic confirmation.
My Dara reserves the right not to confirm and/or proceed with the delivery of the products of the order placed by the Customer, regardless of the reason and exempt from liability for any damages or costs, if:
In any of the aforementioned cases, My Dara will inform the Customer by email about such situation of impossibility of confirming the sale and about the consequent cancellation of the order, returning the amount paid for the items.
Shipping and Deliveries
Shipments will be made through CTT Expresso.
Delivery times
Deliveries will be made within 24/48 hours after payment confirmation.
In case of delay in shipment, the customer will be contacted.
Alternative Dispute Resolution
In the event of a dispute, the consumer may resort to one of the Alternative Consumer Dispute Resolution Entities. For more information, please consult the Consumer Portal (www.consumidor.pt).
In compliance with current legislation, My Dara indicates that, in the event of a dispute, the customer/user may resort to an Alternative Consumer Dispute Resolution Entity:
-CNIACC – National Center for Information and Arbitration of Consumer Disputes (www.cniacc.pt)
-CIAB – Consumer Information, Mediation and Arbitration Center (www.ciab.pt)
Exchange Policy
Exchanges/Returns/Complaints
EXCHANGE:
The customer has 14 calendar days after receiving his order to exchange his item, without having to justify the reason for it.
To make your exchange, you must contact by email to newsletter@dara.pt and wait for our instructions.
You must never send your order back to us without our authorization, so we are not responsible for its non-arrival.
RETURNS:
The customer has the right to freely terminate the contract, without having to indicate the reason, within a period of 14 days from the day on which he acquires physical possession of the goods, personally or through a third party indicated by him (with the exception of the carrier).
In order to exercise their right of free withdrawal, the customer must communicate with us to any of the contacts indicated.
In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the less expensive normal shipping method offered by us ), without undue delay and, in any case, no later than 14 days from the date on which we were informed of your decision to withdraw from this contract.
RETURNS OF DEFECTIVE PRODUCTS:
The customer is entitled to a return if it is found that the products supplied are defective or otherwise non-compliant with the items ordered.
Returns can be made within a period of 14 days after notification of the defect and the product must keep the identification label.
An analysis will be made of the returned product and the customer will be informed of the right to a refund, if applicable. As a rule, the refund will be made within 10 working days and, in any case, within 15 days from the date of confirmation via email of the right to the refund.
If the defect or non-compliance is confirmed as justifying reasons for the return, the entire amount paid will be refunded.
The refund of the amount paid will always be made using the same payment method used for the purchase.
These provisions do not affect your statutory rights.
RETURNS DUE TO CANCELLATION
The customer may, if he is not satisfied with the products supplied, proceed to return them within 14 days from the date of receipt.
However, the right to return only occurs, provided that the products:
OFFER RETURNS
The return of a offered product must be made by the person who offered/purchased it. In this case, to proceed with the return, you must contact the person who bought it, in the sense that he proceeds with the return, in accordance with the return conditions, due to defect or non-compliance or for withdrawal.
If the defect or non-compliance is confirmed as justifying reasons for the return, the entire amount paid will be refunded.
The refund of the amount paid will always be made using the same payment method used for the purchase.